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Frequently Asked Questions
General
About My Participant Center
GENERAL
- I forgot my Username and Password.
Remember that your username and password are case sensitive. Find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us.
- How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
- How do I unsubscribe from e-mail?
Toward the bottom of each e-mail message there is a link stating, "Click here to unsubscribe from this e-mail message." Click this link and follow the instructions given to unsubscribe.
- How do I find my id number?
It is the eight digit number above your name on all mailings you receive from the National
MS Society. Still don't know it? Contact us to find out.
ABOUT MY PARTICIPANT CENTER
- What is a personal page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, a personal page is created for you. You have the option of personalizing this page by going to your Participant Center. You will be able to customize images, text and the style/color layout of the page.
- By default I have a personal page; do I have to change it?
Once you sign up for an event online, a default personal page is created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
- How do I change my personal fundraising goal?
First, you will need to login to your Participant Center. On the bottom right side of the Participant Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
- How can I see who has pledged me or made a donation to my account?
Login to the site using your Username and Password. Go to your Participant Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts that have been donated.
- What is the difference between making my personal page private or public?
By default a personal page is public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
- How can I see who is on my team?
Log in to the site using your Username and Password. Go to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
- How do I change a team message?
Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
- What is an unconfirmed gift?
One exciting feature of your Participant Center allows you to record cash or checks that someone has given or promised you. The system adds these offline gifts to fundraising amounts that display on your Personal Page, My Progress page and Team Page, if you are a member of a team. All cash, check and pay-later gifts that you enter are unconfirmed until the MS Society receives payment and marks them confirmed. Credit card gifts are confirmed immediately. To make sure we accurately confirm offline gifts, it’s extremely important that you follow specific rules when entering cash, checks or pay-later gifts into your gift summary. Read the rules.
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